明天要飞BKK班机，受到台风影响，刚收到取消航班通知
分享一下，泰越捷取消航班后的选择，我是从官网预定的来回一本票。
刚刚尝试从官网要改日期，但会有高额费用产生，还在想如何处理...台湾0800打不通
以下是翻译后来信内容：
尊敬的乘客，
我们遗憾地通知您，您于2024 年7 月25 日从台北- 1 号航站楼16:00 飞往曼谷- 素万那普18:45 的泰国越捷航空VZ563 航班因“台风盖米”而被取消
对于造成您的任何不便，我们深表歉意，我们愿意为您提供以下服务恢复选项：
行动航班
乘客有权在原定出发日期后 30 个日历日内免费将航班改期至同一航线的另一个日期/时间，无需支付任何额外费用。
如需更改航班而无需支付任何额外费用，请造访“管理预订”页面。如果有任何与更改航班费用相关的费用。请不要继续，而是联络我们的支援管道。
信用壳牌
旅客有权以信用贝壳的形式保留机票价值，以支付所有预订机票及辅助服务的费用；为泰国越捷航空 (VZ) 营运的任何航段的任何乘客支付行李费、预订座位和/或订餐。
如果乘客透过 Thai Vietjet 管道或 AMY Chatbot 预订机票，乘客有权将机票价值保留为电子信用壳 (ECS)，以便透过您的 FUN 会员帐户使用。
*Credit Shell 和 Electronic Credit Shell 的效期为出发日起 365 天内。
全额退款
乘客有权要求全额退款。退款将退回旅客预订时的原支付管道，退款流程将在45天内办理。
如果您需要上述服务恢复的协助，请联络我们的以下支援管道。
对于由此造成的任何不便，我们深表歉意，我们期待尽快欢迎您登机。
*如果有任何更改，请忽略此电子邮件。
问候，
泰国越捷航空
以下原文
Dear Valued Passenger,
We regret to inform you that your Thai VietJet Air flight VZ563 from Taipei - Terminal 1 16:00 to BangKok - Suvarnabhumi 18:45 on 25 July 2024 has been cancelled due to "Typhoon Gaemi"
We sincerely apologize for any inconvenience caused, and we would like to offer you the following service recovery options as below:
Move Flight
Passengers are entitled to move your flight one time free of charge to another date/time on the same route within 30 calendar days from the original departure date without any additional cost.
To change your flight without any additional cost, please visit Manage Booking page. If there are any costs associated with changing flight fee flight fee. Please do not proceed and instead contact our support channels.
Credit Shell
Passengers are entitled to keep ticket value as Credit Shell to make payment for all booking reservation tickets and ancillary services; baggage payment, seat reservation and/or meal order for any passengers in any segment operated by Thai VietJet (VZ).
In case passengers booked the ticket via Thai Vietjet channel or AMY Chatbot, passengers are entitled to keep ticket value as Electronic Credit Shell (ECS) to be use through your FUN Member account.
*Credit Shell and Electronic Credit Shell is valid for 365 days from the date of departure.
Full Refund
Passengers are entitled to request Full Refund of ticket value. The refund shall be return back to the original payment channel which passenger has booked the reservation and the refund process will be within 45 days.
Should you require assistance regarding the service recoveries above, please kindly contact our support channels below.
Any inconvenience caused is much regretted and we look forward to welcoming you onboard soon.
*Please disregard this email if any changes has been made.*
Regards,
Thai VietJet Air