最近在go to gate这个网站订了金门飞松山的机票，后来因为行程变更必须取消订票，寄信
According to the rules set out by the airline it is possible to cancel your book
看完之后我的理解是我们可以自己联络航空公司就不需要付2150，因为手续费已经差不多跟
I am sure that these tickets must be cancelled. However, the handling fee is too
结果得到他们的回复：
We would like to inform you that you can cancel your booking by directly contact
只有我觉得他们前后说法矛盾，感觉就是一定要付他们2150，然后被坑的感觉吗:-?
想求助有经验的大家如何解决这个问题，谢谢。
（寄信内容在下方）
https://imgur.com/a/uxOUZRq