[媒体名称] Emirates Media Centre [新闻日期] 2018/10/29
[网址] https://ptt.cc/f4G0tx
Emirates unveils world’s first integrated “biometric path”, raising the bar
for airport customer experience Use of biometric technology across multiple
points from check-in to boarding is first in the world in terms of its
integration across airport stakeholders Advanced stage of implementation with
testing programme already “live”, and pilot trials involving passengers to
follow In phased development since 2015, the multi-million dollar programme is
part of Emirates’ continued investment to offer an industry-leading customer
experience Dubai, UAE, 29 October 2018 – Emirates is gearing up to launch
the world’s first “biometric path” which will offer its customers a smooth
and truly seamless airport journey at the airline’s hub in Dubai International
airport. Utilising the latest biometric technology – a mix of facial and iris
recognition, Emirates passengers can soon check in for their flight, complete
immigration formalities, enter the Emirates Lounge, and board their flights,
simply by strolling through the airport.
The latest biometric equipment has already been installed at Emirates Terminal
3, Dubai International airport. This equipment can be found at select check-in
counters, at the Emirates Lounge in Concourse B for premium passengers, and at
select boarding gates. Areas where biometric equipment are installed will be
clearly marked. Trials for the Smart Tunnel, a project by the General
Directorate of Residence and Foreigners Affairs in Dubai (GDRFA) in
collaboration with Emirates, was launched on 10 October. It is a world-first
for passport control, where passengers simply walk through a tunnel and are
“cleared” by immigration authorities without human intervention or the need
for a physical passport stamp. Once its internal tests are completed, Emirates
will shortly launch trials for biometric processing at the other key customer
points at the airport – check-in, lounge, and boarding gate – and
subsequently at transit counters/gates, and for its chauffeur drive services.
All biometric data will be stored with GDRFA, and customers invited to
participate in the trials will be asked for their consent. Adel Al Redha,
Emirates’Executive Vice President and Chief Operations Officer said: “Guided
by our chairman His Highness Sheikh Ahmed bin Saeed Al-Maktoum, Emirates
continuously innovates and strives to improve our day-to-day business.
After extensive research and evaluation of numerous technologies and new
approaches to enhance our passenger journey, we are now satisfied with the
preliminary work we have carried out and are ready to commence live trials of
the world’s first biometric path at Emirates Terminal 3.
“These ground breaking initiatives are a result of close collaboration with
our stakeholders - particularly GDRFA who have been instrumental in the
programme to bring the biometric path to fruition. The recent launch of the
Smart Tunnel trial by GDRFA is a great achievement and clearly demonstrates the
unique and collaborative nature of innovation at Dubai airport. All systems
will eventually be linked with each other resulting in better service to our
customers and a happier journey whether arriving, departing or transiting in
Dubai. This is very much in line with Emirates’ 'Fly Better' brand promise.
We will soon invite customers to participate in the trials for our biometric
path, and we look forward to their feedback.”
Major General Mohammed Ahmed Almarri, Dubai General Directorate of Residency
and Foreigners Affairs (GDRFA) said: “We are pleased to roll-out these new
initiatives at Terminal 3 in collaboration with Emirates and our airport
stakeholders. The Smart Tunnel tests are running smoothly, and we are now
preparing to mobilise the other biometric systems at the other areas in T3.
All these initiatives are in line with the government’s vision to be a world
leader in innovation and public services. It will ultimately improve the
traveller experience at the airport, and enhance the efficiency of our
operations.”
Emirates'“biometric path” will improve customer experience and customer flow
through the airport with less document checks and less queuing. Eventually, the
“live” passenger tracking capability will also improve security and the
airline’s ability to deliver even better and more personalised services. For
instance, enabling the Emirates airport team to locate and assist ‘late’
customers who would otherwise miss their flights. The airline’s “biometric
path” will cover departures, arrivals, transit, chauffeur drive connections,
and lounge access in Dubai. Initially focussed on First and Business class
travellers, Emirates intends to speedily extend the “biometric path” to
Economy class travellers in Dubai, and in the future potentially to other
airports outside of Dubai, and also for its own dedicated crew check in
facility.
简单翻译：阿联酋位于杜拜的国际航厦T3启用了世界首创于航厦内进行生物辨识系统通道
用于旅客登机、转机与进入贵宾室等服务，使用的是虹膜与脸部辨识资讯。
号称用来让有需要协助的旅客(late)与提高安全，目前使用于头等舱旅客与商
务舱旅客，资讯会保存在 GDRFA 内，未来会延伸到经济舱旅客。
心得：这种搜集个人生物资讯不是都是过海关才能被搜集的吗？ 阿联酋是想把欧洲人转机
客全都赶跑吗...欧洲人对于这种资讯搜集与利用超级介意的...而且还拿去搞头等
舱和商务舱的高阶客，连进lounge都要，这到底是什么不尊重人权的国家...
纵使现阶段不是强制，但以后九成九就是强制啊...
航厦内转机又不是入关，凭什么搜集这些生物辨识资讯啊...还打着服务快速安全的
口号
之前砸钱投入台湾市场，一开始搭 777ER 都得搭绕超大圈的接驳车进航厦，还得走
到另一航厦转搭；现在开A380还把海鲜餐等一些特殊餐点拿掉，cabin luggage
只有 7 kg...说免税品能带，但是能带多少件又根本看地勤心情
DXB 里面商店配置又是Ctrl+C Ctrl+V 的，了无新意且超级无聊，没有贵宾卡进入
贵宾室就是超悲惨，外面又挤又吵= =
看到搜集生物资讯的新闻，更是没兴趣搭这间了...根本烂掉了...