: → sinnx: 那你回那业务既然原厂说正常 是怎样的正常法 说个理由说服 10/27 00:03
: → sinnx: 你 依照什么样的科学根据正常 请详细告知你 10/27 00:03
写在前面(抱怨)
其实原厂怎么写"借口"我是不太关心的
海威以原厂技术性说明为由,主张东西是正常的,从根本来说方向就错了
我为何要听你(厂商)说那些借口?
录影里面声音有没有断讯残缺? 有
两个月过去了,给你那么多时间,处理完了没? 没有
那就让我退货啊....
嘴硬说再多"原厂说这是正常的"
都没办法解决问题
这也显示海威唯一想要的就是要我吞下去,而不是解决问题
代理(海威科技)嘴硬,经销(和升音响)推拖,一丘之貉...
以下是海威 "复制贴上" 寄来的 "原厂回复"
从信件中没办法看出来源是哪里,到底是不是真的我也不知道
尔且一些专用术语我也看不懂(英文烂)...
有兴趣的人随意看看吧...
Hi Julia,
Thank you for your email forward to me by John. I have tested with a T758 V3
at our showroom with Macbook Air, PC, Bluray and Nintendo switch.
We have discussed in the showroom, and it is normal as the T758V3 decodes the
signal then after that the sound will be heard. The customer can always
restart the video to hear the first second of the sound. It also depends on
the signal produced by the PC whether it is consistent because not all
computers are the same, if the customer is experiencing a drop with 24bit
settings then he can step down to a lower setting which the PC can properly
produce to minimize the drops, stretching it to 24bit means the PC needs to
decode more to fill up the remaining bits even if it’s only Youtube which is
not even CD Quality, even playing High Resolution Music the computer needs to
give the correct signal (jitter). NAD T758V3 verifies the signal properly
after that it will play the sound. Also take note of the cables used and the
connection, good cables give good signal.
The delay experienced is called “latency.” Latency is basically the amount
of time it takes a digital (audio) signal to be processed. Latency can occur
with any digital audio device and is related to analog-digital/digital-analog
(AD/DA) conversion. Since the conversion takes time, the user experiences
latency. Of course, latency isn’t unique to digital audio devices – it
occurs naturally all the time.
Thank you.